Privacy Policy
Terms & Conditions
Tweak Health Pty Ltd understands that your privacy is important. We are committed to protecting your personally identifiable information, including sensitive health information, when you use this website and our online booking system. This Privacy Policy explains how we collect, use, disclose, and store the information we gather from you, in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any applicable Western Australian health record and medical confidentiality obligations.
By using this website or booking an appointment online, you consent to the terms in the most recent version of this Privacy Policy. Please also read our Terms of Use to understand the general rules for using this website and any additional terms that may apply when you access specific services or materials.
‘We’ and ‘our’ refer to Tweak Health Pty Ltd and its affiliates. ‘You,’ ‘your,’ ‘visitor,’ or ‘user’ refers to the individual accessing this site.
Privacy Policy: Personal and Non-Personal Information
Our Privacy Policy identifies how we treat both your personal and non-personal information, particularly in the context of medical services and online appointment bookings.
WHAT IS NON-PERSONAL INFORMATION AND HOW IS IT COLLECTED AND USED?
Non-personal information cannot identify you. When you visit this website to read information, such as details about one of our services, we may collect certain non-personal information from your computer’s web browser. Since non-personal information cannot identify you or be tied to you in any way, we can use or share it without restriction.
WHAT IS PERSONAL INFORMATION AND HOW IS IT COLLECTED?
Personal information identifies you as an individual and may include your:
Name, mailing address, email address, and telephone number
Date of birth and gender (for medical bookings)
Medicare details or health insurance identifiers
Medical history, referral information, and other sensitive health records required for treatment
Payment details, such as credit card or direct debit information
We may collect personal and sensitive information from you in various ways, including:
When you book an appointment online through Halaxy or another integrated booking system
When you complete patient intake forms or consent forms
When you send us an application or enquiry
When you provide details in support of a medical consultation or treatment plan
When we collect billing or insurance information to process payments, Medicare claims, or third-party insurer accounts
Sensitive health information is only collected with your consent or as otherwise permitted under Australian law.
COOKIES, WEB BEACONS, AND OTHER TECHNOLOGIES
We may use cookies, web beacons, and similar technologies to enhance your browsing and booking experience. These technologies allow us to:
Store your preferences for faster booking and check-in
Improve website functionality and usability
Analyse visitor trends to improve services
You can disable cookies in your browser settings; however, some features (including online booking) may not function as intended without them.
DOES TWEAK HEALTH PTY LTD SHARE PERSONAL INFORMATION WITH OTHERS?
We do not sell or trade your personal information. We only share personal or sensitive health information as permitted by law, including:
With third-party providers engaged to deliver services on our behalf (e.g., booking software providers, billing processors)
With Medicare, private health insurers, workers’ compensation insurers, or other third-party payers for claim processing
With referring doctors, specialists, or allied health professionals (with your consent, unless required by law)
When legally compelled under Australian or Western Australian legislation (e.g., court orders, subpoenas, mandatory reporting requirements)
Where necessary to protect your safety, the safety of others, or our legal rights
All third parties engaged by Tweak Health Pty Ltd are required to comply with strict privacy and confidentiality standards in line with the Australian Privacy Principles.
HOW DOES TWEAK HEALTH PTY LTD USE PERSONAL INFORMATION?
We collect and use your personal information to:
Manage and confirm your medical appointments booked online
Deliver physiotherapy and allied health services
Communicate with you regarding your care, invoices, and follow-up treatment
Process Medicare and health insurance claims
Improve our services, programs, and website functionality
Comply with all applicable laws and health regulations
Your health information is handled with the highest level of confidentiality, in accordance with the Health Practitioner Regulation National Law (WA) and Australian privacy obligations.
HOW IS PERSONAL INFORMATION SECURED?
We implement strict safeguards, both physical and electronic, to protect your personal and sensitive health information from misuse, interference, loss, unauthorised access, modification, or disclosure. All staff are bound by professional confidentiality obligations, and only authorised personnel may access your information when necessary to provide medical care.
Despite these precautions, no system is completely secure. By using our services, you acknowledge this risk.
ACCESS, CORRECTION, AND COMPLAINTS
You may access, correct, or update your personal information by contacting us directly. If you wish to withdraw consent, request deletion, or lodge a privacy complaint, you may contact:
Privacy Officer – Tweak Health Pty Ltd
Email: susanna@tweak.health
If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) or the relevant Western Australian health complaints body.
CHILDREN’S PRIVACY
Tweak Health Pty Ltd does not knowingly collect information from children under 13 without parental or guardian consent. If you believe a child under 13 has provided information, please contact us immediately.
CHANGES TO THIS POLICY
Tweak Health Pty Ltd reserves the right to update this Privacy Policy to reflect changes in our practices, technology, or legal obligations. Significant changes will be communicated via our website.
